Write a saved reply that does not read like a saved reply

Opening this in Claude or ChatGPT sends the prompt with its {{PLACEHOLDERS}} still in it. Replace them with your own details before you send, or copy the prompt and fill them in first.

The question we keep getting, with two or three real examples of how customers ask it:
{{QUESTION}}

Our answer, and how we like to sound:
{{ANSWER_AND_TONE}}

Write a saved reply.

- Put [SQUARE BRACKETS] around every part the agent must change for each customer, with a note inside saying what goes there. At least one bracket must be in the first sentence, so no reply opens identically.
- Answer the question in the first three sentences. Put any detail after.
- End with the single next step for the customer, not "let us know if you have any other questions".
- Under 120 words, not counting brackets.

Then give two short variants: one for a customer who is already frustrated, and one for a customer who has asked twice.

End of prompt: Write a saved reply that does not read like a saved reply