Customer SupportStarter
Write a saved reply that does not read like a saved reply
Builds a reusable reply for a question you answer every day, with clearly marked places to personalise so it never goes out generic.
macrossaved replies
Customer SupportAdvanced
Review a sample of support replies for quality
Scores a sample of replies against your own standards, quotes the evidence, and separates coaching points from problems in the process.
Works with Claude, ChatGPTUpdated 2026-09-27
When to use it
Use this for a weekly or monthly quality check. Reviewing replies by hand is slow enough that it rarely happens, and when it does, it tends to blame agents for problems that are really in the saved replies or the process.
Excerpt
Produce four sections.
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